Kelly
This goes for the Certified Builders Guarantee too, if your looking at that. I would never build using them or their insurance again its not worth the paper its printed on, I felt totally betrayed. Happy to take your money and thats about it!They were useless in our case of a serious problematic builder and extremely unprofessional to have to deal with. If its major issues and the claims are high then you will also have to get lawyers involved to deal with them and their insurer another wall to go through! I would suggest an independent insurer outside of these organisations as it does appear to be a tight network