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Most of the prenailed frames were way out of plumb, out of square, in fact I...

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Donna

It has taken me a long time to get up and write this as I try to move forward with building my home, managing the project with my Husband and watch as he works all hours to figure out how to fix all the problems that Gavin, one of the worst builders created. We probably have one of the worst building experiences on this website. We Hired Gavin and Peter Stewart but can’t presently give you full names or company names yet for legal reasons. They are both still in business though. I have learnt to cope with living in a very unfinished house for 5 years now as we save money, fix issues, learn new skills and build our own business to pay for it all. I simply just cope from day to day, month to month and winter is hard. Please anyone who is going to take on the challenge of renovating or building their new home don’t hire Gavin from Albany or Peter Stewart. I want to take them to court and I have consulted Lawyers but getting my house built has been the priority, and even writing this is hard because it forces me to remember everything and think about what has happened because I hired those two builders. We spent $330k with Gavin and Peter before firing them, leaving us financially hit hard. Our house was 90% new build. I can list all the things that were built badly and that list is long so you would need some time to read it all. Two of the major issues is that my entire house cladding was done really badly, the cladding was at all angles, the sizes of the weatherboards were all different and some of the cladding wasn’t even nailed onto the wood underneath so it was held up by the building paper, which was also done badly. The other huge problem was that all the walls, floors and ceilings were not plumb, not level, some on a stupid angle. My entrance way was a parallelogram when it was supposed to be a rectangle. The floor was so bad that most doors would have not opened/closed properly inside unless fixed, and figuring out how to fix all of this has cost my family about $200k. Most of the prenailed frames were way out of plumb, out of square, in fact I don’t think the builder ever used a level? The steel beams had to be re-done because they were so badly installed, the engineer failed them at first inspection. We had to recladd the whole house, ripping out the brand new cladding as it was installed so badly. Face sizing all wrong, out of level, boxed corners not meeting around corners. Even our foundations have needed extra repairs as the poles were done badly. Even when Gavin was on site he was fixing his own mess, but badly and at our expence. Our replacement building firm had a huge task fixing this, costing us another $200k, then they went into receivership so we are trying to manage this ourselves. No building firm is willing to fix this mess, most won’t even return a call.
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Source detailsComment #115182Source link

Alice

I am so sorry you are going through this. We have only just finished fixing $50k of repairs on our two-room extension, thanks to a cowboy builder. Can you complain to the licensing board? Like us, we can’t spend Loren money chasing legal action when we know they will NEVER pay up anyway, but at least they can get a mark against their license. Also – Fair Go is doing a building special, get in touch with them as well! I think we all need to write to the Minister sharing our experiences with the construction industry, calling for a better resolution process.
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Source detailsComment #115183Reply to #115182Thread #115182Source link

Marie

Having similar problems with our builder (BPM Contracts/Thermawise/Campbell Grant Senior & partner Ricky Pene) as the Local Authority could not issue a CCC due to the multiple fail notices for their work from the concrete floor to the leaking roof. No other builder will even look at the roof so their reputation precedes them. They don’t pay their subbies when you make progress claims that you pay to the builder therefore the subbies down tools till they are paid. Can you blame them ??? We have found a builder to fix most of the interior fail notices but as we have now paid them and the original builder it’s time they paid us back for the work they did not complete and were failed on. We have even paid for an independent inspection report, they even took the time walked around the site with our lawyer, Mr Senior and the fail reports but the builder is still oblivious and still can’t (or more likely won’t) see the problems ???
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Source detailsComment #117667Reply to #115182Thread #115182Source link

Melanie Jenkins

I recently spoke to our local MP about all the shitty building work that is clearly in abundance at the moment as it seems that anyone with a licence can take your money, leave you with a building you wouldn’t even put your dog in and they couldn’t give a rats arse. Why? Because they want to be seen as the government that solved New Zealand’s housing shortage, they want all hands on hammers and they don’t care if the person welding it can use it or not. The LBP needs to strap on a pair and stop giving a slap on the wrist for transgressions that really require the termination of a builders license. I shudder to think what the standard of building work going on at the moment will look like in ten years but I think it’ll make “Leaky Homes” look like it was only ever a bad paint job. If the current government want my vote in the next election then they need to GET OF THEIR ARSES AND DO SOMETHING ABOUT IT!
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Source detailsComment #115184Reply to #115183Thread #115182Source link

Alice

They actually have initiated a review of the licensing system as part of a broader review, so it isn’t really fair to blame the government. https://www.mbie.govt.nz/cross-government-functions/regulatory-stewardship/regulatory-systems/building-regulatory-system/ So have you reported the shoddy work of the LBPs on your site? I went to the media as well and that put our Mr Cowboy out of business. This will be his second LBP hearing this year. Yes, it is a wet bus ticket but it at least flags them to future customers. I agree the system is screwed but unless we collectively report them and lobby for change, it will just continue being as it is.
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Source detailsComment #115186Reply to #115184Thread #115182Source link

Donna

Hi Alice and Melanie, thank you for your support, I appreciate that there is still some decent people out there. My Partner and I have come across a lot of self-centred cowboys while trying to do this job. LPB is a joke, Gavin has already had a notch on his record knocked off and I could go his licence but that too is a lot of work and I am extremely busy. We are hoping to put all our shit into the LPB though and hopefully he will lose his licence. Believe it or not he is also a certified Builder so I think that is a have. No builder has to prove any level of skill to be certified. NZCB are only interested in their annual payment. Gavin was sued which we found out after our mess, by a client before us. We also think that badly built houses is going to be the next leaky housing mess, I blame a system that has few checks or guarantees. Builders should be held accountable financially for what they build with a working way to do it, maybe a compulsory insurance for the client to claim against. I don’t blame our current government; the previous government caused the housing/population problems. NZ Certified builders is basically a way for cowboy builders to try to fool you, probably most of the certified builders are very dodgy.
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Source detailsComment #115188Reply to #115184Thread #115182Source link

Goodperson

I agree with you. There are a lot of shoddy builders out there who will take you money and will fix a known defect. They are ruining a lot of peoples lives and it is not right! The shoddy builders are giving the industry a bad name and there are going to be a lot of issues in the future. Time to make a stand and make them pay for the damage they have done!
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Source detailsComment #115263Reply to #115184Thread #115182Source link

Melanie Jenkins

As we speak there is a massive housing project being built here in Hamilton which is a Labour and Tainui partnership. Tainui supplied the land and the government supplied the labour and materials (or roughly something like that) but it’s big and it’s expensive and it’s designed to house the people who would never be able to afford a house otherwise. We personally know of two builders (I would guarantee you there is more we don’t know about) who have been ripping people off for years doing dodgy work AND have finally had their licenses revoked who were welcome with open arms to build over 40 homes in this project so yes, I do think the government is culpable to a certain degree, what message does this send these cowboys and crooks with hammers? When a licence is revoked they should never be allowed to practice again. If a builder is disciplined he needs to be stood down for a set period of time. My husband and I both submitted our opinions on the restructuring of the building practices and the general feeling we get from others who did the same is that yes, it’s a great idea and long overdue and yes, it’s making all the right noises but we can’t see how the Labour Government intends to keep their promise of fixing the housing shortage while at the same time tightening the licensing rules. The answer is we don’t think the latter will actually eventuate to a level where poor victims like Donna will be protected and given justice. It will be a slap on the wrist with a ruler as opposed to a wet bus ticket but just as ineffective. If our wish becomes an actual reality and all those shoddy builders are told to get a desk job then we can see builders fresh out of Tech or apprenticeships being pushed through quickly to fill the gaps and that fills me with just as much fear. My heart breaks to hear of people like Donna and her family and they need protecting and justice and I’ll challenge any MP to stand up and tell us how they intend to give it. I’ve forwarded a link to this website to several MP’s and implored them to read It so if any are reading this now I would love their feedback, but like most things they say it will never happen.
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Source detailsComment #115187Reply to #115186Thread #115182Source link

Transparent to the Max

Their review is putting apprentices back into the class where they learn nothing. The initiatives will burn the industry as 1) builders will have to be part of either master builders who are a joke and do not protect the home owner, be part of certified builders (applies to both of these organisations) who have group housing coys as members who do not have one qualified builder on their books contracting lbps to them and still paying cheap rates. And the reason for this is access to a guarantee held after a 2 year period or a client of Builtin Insurance or one other insurance provider. This is horse bolting thereafter material. Also an lbp will have to be on every site meaning a shortage of builders increasing build cost hugely. The real need is for extensively qualified proven builders to have a premium status over every other builder who refuses to be licenced as they don’t want to take ownership for their build quality. Speaks volumes eh. Good builders like us are pooled with the every other idiot out there with a licence who is behaving badly and it’s not right. This govtmt needs to put real initiatives in play to circle the good from the bad and their initiatives going forward are not going to do that.
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Source detailsComment #115210Reply to #115186Thread #115182Source link

Goodperson

correction – will take your money and will NOT fix a known defect.
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Source detailsComment #115266Reply to #115263Thread #115182Source link

Transparent to the Max

Hi Alice, the govtmt to is to blame for a huge number of projects that have selected the lowest common tenderer for projects with major ramifications and issues. This same govtmt has published communication to the market advising that build cost must come down but they cause huge monetary issue with selecting partners taking major shortcuts to complete due to cheap pricing securing the work. Also the bureaucracy in council and govtmt legislation is costing this country and taxpayers hugely. I am currently working with a customer who council has initiated a hail report $850 please plus $1700 please just to process the section 37-Hazardous activities and industrial list for a farm implement shed on a farm. The reason for this hail report is due to a gun range 4.5kilometres away from where the shed site is. Unf***believable and you have no right to contest and apparently builders and suppliers must bring pricing down to build cheaper homes. NZ needs to get with the programme and realise that govtmt legislation and council bureaucracy is costing millions to NZ building. I can’t fathom why govtmt has now allowed Iwi to venture into every project like the sleepyhead initiative and screw nzers over to the extent of the project now being shelved. Fantastic jobs that come with housing and what has labour done. Incite negative connations for the greed of a few.
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Source detailsComment #115549Reply to #115186Thread #115182Source link

Alice

I agree with you. Should we all lobby the Minister of Building and Construction? There will be an opportunity to submit to select committee when the law is changed. The poor standards of construction have been going on a long time… well before this government.
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Source detailsComment #115214Reply to #115187Thread #115182Source link

Alice

The tiered system proposed should weed out the inexperienced from the experts. Insurance for negligence should be mandatory. At present the threshold for licensing is set way too low and the bar for suspension way to high. You are correct in that it is hard to recognise the skilled builders from the cowboys.
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Source detailsComment #115215Reply to #115210Thread #115182Source link

Goodperson

I agree with you. It’s not on that they do this to people. Would they like it done to them. It doesn’t take much to do a good job and meet the standards. Do a good job builders and everyone will be happy. Plus you will get more work. We need to get rid of these dodgy builders.
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Source detailsComment #115265Reply to #115187Thread #115182Source link

Alice

Well certainly agree. They need to lift licensing standards, our Cowboy was sponsored by a non-LBP landscaper. Our impending LBP Board hearing is his second this year. They have continued to renew his license regardless. The complainants have never been included as witnesses (they Board then accepts the Cowboy’s excuses like the client told me to do it that way). The best we can hope for is a small fine. The proposed insurance provisions essentially push quality regulation onto insurance companies. Cowboys won’t be able to get insurance after a while. Homeowners are already being let down by insurers, just look at Chch. It is all a mess.
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Source detailsComment #115554Reply to #115210Thread #115182Source link

Marie

On the subject of a Built in Insurance policy. How do I find out where mine is I have paid for one but the builder has not issued me with the details, and is unlikely to.
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Source detailsComment #117665Reply to #115210Thread #115182Source link

Marie

I have tried with MP’s but it’s a non starter, they are just not interested – not even our local MP who is not only that but supposed to be the spokesperson for seniors. What’s the point of having an MP when they don’t do anything constructive for their constituents ? We are seniors and have a dire problem with a builder (Campbell Grant Senior/Thermawise/BPM Contracts Ltd) who was supposed to build us a home suitable for wheel chair use – the upmost part of the design using BRANZ guidelines. This means no carpeting and concrete floors that were to be exposed (therefore nor unsightly) but what we got were unfinished floors. The L/K/D which was a separate cost borne by ourselves as agreed but the other floors were failed by the house inspection. The interior doors were set high for carpets too. What is the point of a contract with all the guidelines written down for the builder if they are ignored ?
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Source detailsComment #117666Reply to #115187Thread #115182Source link

Chris

I agree with all the comments regarding the construction standards and processes in NZ but I think the issue possibly goes even deeper. In my experience after building with Signature Homes Auckland North Shore is that there is a culture of dishonesty. Not only did the project managers, construction manager, and general manager continually lie to me but they lied to their suppliers and they even lied to each other. It was ridiculously dysfunctional. Over the course of my 4 year project, 2 project managers were sacked by the construction manager and then the construction manager was sacked by the GM. Sharing my experience with others I have come to understand that this culture also exists in many of the other franchised group build companies. It is highly likely that this process stems from poor process. Poor process leads to pressure and mistakes and as the pressure builds the finger pointing starts and the dishonestly and butt covering follows. Unfortunately the client is the biggest loser in this soap opera.
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Source detailsComment #115216Reply to #115214Thread #115182Source link

Transparent to the Max

Totally agree with you Alice
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Source detailsComment #115219Reply to #115215Thread #115182Source link

Marie

Not much comfort for those already affected but the LBP now have a Code of Ethics (https://www.lbp.govt.nz/for-lbps/code-of-ethics/) but unfortunately not in force until October 2022 ! We can only hope that it makes a difference ! As it stands LBP members already have a Handbook but our builder just ignored it, no matter what was pointed out to them as rules that an LBP is obliged to follow. Suffice to say that the LBP enforce nothing in their present Handbook so will they enforce the Code of Ethics ? Only time will tell, but I doubt it. Our builder (BPM/Thermawise/Campbell Grant Senior) was suspended for 9 months from June 2019, he then began our build in July 2019. By then the builder had made an appeal which moved the decision to the BPB who cancelled the suspension in August. This does not change the fact that he began our build while suspended – does the LBP or BPB agree, apparently not even although it’s in black & white and online for all to see !!!
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Source detailsComment #117664Reply to #115554Thread #115182Source link

Chris C

Hi Marie, With respect, why don’t you just try Googling ‘Builtin Insurance’, then call or email them? Although I’m surprised you didn’t do that within days of paying for the insurance. I have no connection with them, and cannot vouch for them in any way. I’d be interested to know whether Mark knows anything about them. But it seems they’re based in Tauranga, and offer various kinds of insurance. Some aimed at builders themselves (vehicles, tools, 3rd party etc), and some for Clients who are planning to build (defects, failure to complete etc). For the latter kind the website implies they will only insure a project if they have checked out and ‘accredited’ the builder in some way. This is exactly the kind of thing I’ve always felt was needed. Because if an insurance company really pays out when things go wrong, they have a strong financial incentive to minimise their risk, by only insuring builders they believe will do a good job, and stay in business. And of course it also implies Clients should steer clear of builders they will not insure. From a very quick scan of the website it seems it might be worth looking into if you’re planning to build.
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Source detailsComment #117669Reply to #117665Thread #115182Source link

marie

Hi Chris, the insurance company say that the policy does not exist, what a surprise, I’ve been had, again !
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Source detailsComment #118113Reply to #117669Thread #115182Source link

Chris C

Hi Marie, Just realised it’s a year since I replied to you. What happened in between? Do you mean the insurance company exists, and does basically what its website says, but you’ve only now found out that your builder did not apply or pay premium? As I’ve said before, on the face of it I think this type of insurance is exactly what’s required in NZ. I believe something similar is required in Australia, but there it’s mandatory. That kind of thing would avoid a lot of the problems here.
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Source detailsComment #118115Reply to #118113Thread #115182Source link