A warning to anyone having repairs for large Insurance claims

Hi Jennifer, Obviously on the face of it all good advice, and apart from the ‘insurance’ part applies to all building work. But it raises quite a few questions. Although a large claim, if it’s been 2 years presumably not connected to last year’s weather events, and was a claim on House insurance, not EQC. Are you prepared to say what kind of works were involved, and was it a complete rebuild, or just repairs? In my only experience with a largish claim (for house flooding from a burst pipe) the insurance company paid out a ‘full and final’ settlement, but then did not ask what we did with the money. Certainly not to the extent of getting anyone to assess the standard, or contacting the builder. Do you mean the insurance company had to approve the drawings and specification for the work? Did they choose/recommend the builder? The builder may have been rubbish, but certainly it seems you were lucky that the insurance company were more helpful than I would have expected. Maybe you should be recommending them.