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We are in the process of building with Stonewood in Rodney

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Glen

We are in the process of building with Stonewood in Rodney. Chaos! The left and right hand are doing different things. They are sending us variations to contract with huge additional costs with a complete disregard for our finances or any form of consultation before making changes. Their policy is not to give cost breakdown for these variations but instead you are expected to sign off thousands of dollars with a one line explanation in a language that someone not in the trade will struggle to understand. We are pushing back but believe me it is not making for a pleasant customer experience. I have heard that this is the same of any building company out there….it probably is…but would it not be nice to be with a company who does not make you feel fleeced every day? PS…at the time of writing this we dont even have the slab down so it is a long road ahead!
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Source detailsComment #70425Source link

Anne

GJ West Auckland, Tony Houston is exactly the same. Nightmare! I feel your pain. The left hand definitely doesn’t know what the right hand is doing. They work in silo’s and the only time they contact you is when payment is due. Have to say the workmanship is pretty average. Would never use these guys again. There is no customer experience – well not a pleasant one anyhow! Can’t wait for the market to change when they actually have to offer service to win business. Good luck with you build. Get a good lawyer.
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Source detailsComment #70429Reply to #70425Thread #70425Source link

Actual Builder

Hi there. Stick to it. It is very common these companies (weve built with Stonewood) to do this. The variation MUST be substantiated and justified. Do NOT pay for any variation that is NOT at your direction. It shows that they have made a mistake in pricing and is their risk, not yours. You are legally entitled to hold back money if you need to. Don’t be bullied. You have backing in the form of the Building Act. We had a very protracted process and are still awaiting CCC some 3 months later. We have held our final payment until we get the piece of paper in our hands. All variations they tried to submit we asked for detailed breakdowns .
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Source detailsComment #70485Reply to #70425Thread #70425Source link

Darcy

We are building with stone wood in the same area. What an absolute nightmare. Horrific customer service, no communication, no empathy, some shocking building errors and heavy unexplainable variations costing thousands Do not touch them with a barge pole
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Source detailsComment #111304Reply to #70425Thread #70425Source link

darcy

We are building with the same stonewood outfit. Having the same issues. What a shocking company. Throughly regret ever going near them. Cowboys
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Source detailsComment #111305Reply to #70425Thread #70425Source link

Peter

Hi Anne, that is disappointing to hear. I hope the remainder of your building experiences improves and hopefully meets your expectations. I’m considering entering a contract with the same GJ franchise currently. Would you be happy for me to contact you by email to discuss your experiences as well as things to watch out for? Kind regards, Peter
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Source detailsComment #70448Reply to #70429Thread #70425Source link

Upsetgjcustomer

Hi I’m having a few issues with g j Gardner. The ccc is about to be issued and final payment is due however they committed to fix some issues prior to the ccc being issued. I contacted head office but they pointed me back to their franchise that I had contracted with. Is there anyway of stopping the final payment until they fix the outstanding issues?
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Source detailsComment #70484Reply to #70429Thread #70425Source link

Upsetgjcustomer

Thanks I wonder if there is anyway that I can check that they only have taken the builders margin of 20% on the rest of the variations. But I really need to know how to put a hold on the CCC so they can’t get paid till I’m happy. I’ll ring the council tomorrow.
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Source detailsComment #70494Reply to #70485Thread #70425Source link

RM

Hi I have build with stonewood and i have same experience. What an absolute nightmare. Horrific customer service, no communication, no empathy, some shocking building errors and heavy unexplainable variations costing thousands. Stay away from stonewwod homes in tauranga. Do not touch them with a barge pole. Before signing the contract they will chase you and after signing the contract you have to chase them. Total cowboys. I wonder how this people can survive in the industry!!!!.
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Source detailsComment #112117Reply to #111304Thread #70425Source link

Anne

They will bully you into paying and promise to fix everything. Invest in a building disputes lawyer now, may cost you a couple of thousands but its the only way to hold money back and get action. The sales process is slick, head office offer absolutely no assistance and GJ North Shore owned by Tony Houston say don’t worry we will fix it and you get fobbed off.
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Source detailsComment #70489Reply to #70484Thread #70425Source link

Upsetgjcustomer

Did you know that Tony owns the North Shore and West Auckland franchise? You were right about head office.
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Source detailsComment #70493Reply to #70489Thread #70425Source link