Pre-sign due diligence
Communication
How to structure communication with a builder so issues are surfaced early and there is a clear written trail.
What to think about with communication
Communication is not a soft skill on a build. It is a risk-control mechanism. A clear cadence and a written trail make it easier to spot problems early, hold each side accountable, and preserve evidence if anything goes to disputes.
Checks to run
- Agree who your day-to-day contact will be before the build starts.
- Confirm how site updates, delays, and budget changes are communicated.
- Keep all decisions in writing, not only verbal or messaging apps.
Questions to ask before signing
- Who is my main site contact and what hours are they available?
- How often will I receive site updates and progress reports?
- How are decisions confirmed in writing?